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General Conditions of Sale

1. product

The products offered are those which appear on the website of the online store of each product is accompanied by photos and a description as faithful as possible to the physical product, but do not constitute a contractual commitment, in the extent or they cannot ensure a perfect similarity with the physical products in particular at the level of the color and the size of the stones.

the customer is required to read it before placing an order.

the customer is required to refer to the description of each product in order to know its properties, the essential particularities and the delivery times.

if the customer has any questions, he can refer to the interview tips  or contact me  by email.


Payments are made only by credit card using secure transactions (stripe, paypal)

provided by an online payment platform provider. This site has no access to any data relating to the means of payment of the customer. Payment is made directly to the bank or payment provider receiving payment from the customer.


Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of all the data provided and the recorded confirmation will be worth proof of the transaction.

The order will be considered effective after confirmation of the agreement of the bank payment centers. If the bank refuses, the order will be automatically cancelled.


Any order placed on the site créationd'Ana will be prepared and shipped within an average of 48h to 72h subject to validation of payment and except weekends, public holidays. Delivery times may be longer during festive periods. an e-mail is sent to the customer when the products are dispatched, provided that the e-mail address indicated in the registration form does not contain an error. upon receipt of this e-mail, the customer can take into account the delays of the carriers in letter followed without signature and without insurance. You can track the order with its number by connecting to the La Poste website. Orders are sent to the address indicated by the buyer.

Shipping costs include packaging, handling and postage.

creation d'Ana cannot be held responsible for delays in delivery due to the post office. Cannot be held responsible for damage and losses due to the carrier. No refund is therefore possible.

5. withdrawal, refund

The customer has a period of 14 days upon receipt of the package to exercise his right of withdrawal without having to justify his decision, for a refund without penalty, except for the return costs at your expense. any return request, as well as any return packages received beyond this period, are not taken into account. During a return, the returned products must be packaged in such a way as to comply with the transport standards in force, and to ensure optimal protection of the products during their delivery. Returned products must be returned in their original condition and in their entirety (accessories, pouch, etc.) The products must be intact, in perfect condition for resale, in a perfectly clean state, they must not have been worn or used, or have been damaged. any damage observed to a product on return due to a problem with the level of packaging not respected may result in a partial refund or non-refund of the product in the event of impossibility of resale in the state or in the event of aggravation of the problem technique indicated. Any refund request must include the item(s) to be returned in their original condition, accompanied by the original invoice, within 14 days, by post in a follow-up letter. Refunds will be made through the original payment method. They are made within 14 days of receipt of the items (refund times are governed by the issuer of your credit card, so I do not control them.) Returns are not possible for earrings .


The jewels are guaranteed for 6 months from the date of purchase and upon presentation of proof (invoice). This warranty applies to material damage to the chains or clasps only. To benefit from it, you must return the jewelry to us in its original packaging directly in a tracked package. Proof of purchase less than 6 months MANDATORY.

Création d'Ana cannot be held responsible for any loss or mishandling of the post. For this, it is essential to return the jewelry in a tracked package, and to store it in suitable packaging. Our warranty covers technical defects and manufacturing defects, it cannot be applied in the event of poor treatment and non-compliance with maintenance advice. After receipt and control, the jewelry can be repaired or replaced by a new identical one unless it is a unique piece and my stock will not allow me a refund will be made.

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